ID Verification

8 articles

​What to do if my ID failed verification

How to Manually Verify Age and ID with an email to White Horse Vapor.

Updated 3 months ago by White Horse Vapor

How long is the verification process?

New accounts require ID verification and the verification process may take up to 3 business days. You only need to verify your ID on your first order. However, If you use another account for subseque…

Updated 3 months ago by Doctor's Biome

How old do I have to be to purchase products?

You must be 21 years of age to have an account with us to purchase any product on our website. If you're ordering for someone else, or someone else is paying, all other persons on the order must also…

Updated 3 months ago by White Horse Vapor

I changed my name, do I need to re-verify my account?

Yes, if your name has changed, whether it is your entire legal name or just your last name, you will need to re-verify your account once you’ve received an ID with your new legal name.

Updated 9 months ago by Doctor's Biome

I moved, do I need to re-verify my account?

As long as your name has not changed, you will not need to re-verify your account. A new mailing address will not cause you to re-verify your age as long as your ID is the same.

Updated 3 months ago by White Horse Vapor

Is it legal in my state to buy vape devices or products?

If you’re uncertain about the rules and regulations on vaping/e-cigarette products in your jurisdiction, please follow the link here to learn more about what products are legal and illegal in your ar…

Updated 9 months ago by Doctor's Biome

What are valid forms of identification?

We accept driver’s licenses, United States passports, and non-driver state IDs. All IDs must be valid and not expired.

Updated 9 months ago by Doctor's Biome

Why does my package require a signature?

Because our products are only legal to use if you are 21 or over, we will require an adult signature at the time of delivery on our products.

Updated 9 months ago by Doctor's Biome

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