Troubleshooting

3 articles

Is my product defective? | I need a replacement part? | My device won’t charge?

If your product is still firing after you pull, won’t charge, is lighting up when it shouldn’t be, or won’t pull at all, take a video of it and send it to support@whitehorsevapor.com.

Updated 7 months ago by Doctor's Biome

My product is defective or broken, can I get a refund?

We do offer refunds / store credit for broken products within 10 days of purchase.

Updated 3 months ago by White Horse Vapor

Return/Exchange Policy

Please inspect your items immediately upon arrival. We do not accept any return/exchange requests for online items unless defective. All return/exchange requests must be made within 10 days of order…

Updated 7 months ago by Doctor's Biome

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