All Categories > Shipping & Returns
16 articles
Orders have tracking information automatically generated, and has to finish processing before tracking information is generated.
Updated 3 months ago by White Horse Vapor
Yes, you can decide to not sign for a package when a carrier delivers it, but It will count as rejecting the package. Then it will be marked as returned to sender.
Yes, you can ship the products to a different address than your billing address.
Updated 9 months ago by Doctor's Biome
We do not ship on any calendar holiday. We will resume shipping on the next business day.
No. Our carriers do not ship products during the weekend.
No, at this time we do not ship internationally.
To check the status of your order on our website, you can view your previous transactions in your customer account here. If you need additional information about your order, please send an email with…
Expedited shipping approximately takes 1-3 business days for an order to arrive.
Updated 4 months ago by White Horse Vapor
Each order takes 1-3 business days to process before it ships. Processing begins once your ID verification is completed.
Updated 7 months ago by Doctor's Biome
Standard shipping means that your order will arrive within approximately 3-5 business days.
Updated 8 months ago by Doctor's Biome
If you’ve received an incorrect product, please take a picture of the product(s) you’ve received, as well as the original packaging and send it to us at support@whitehorsevapor.com within 10 days of…
Our carriers will generally try to deliver on the next business day, a total of three times, before returning your package to us. If you are unable to sign for your package, you can request for your package to be held at one of our carrier’s facilities, so you can sign for it at your convenience.
If your tracking information shows that your package was delivered but you can't find it: Check the following.
Updated 6 months ago by Doctor's Biome
Due to local legislation, some areas don’t allow tracking numbers on the type of products we offer. Please follow your email updates and allow 7-10 business days to receive your goods.
Please inspect your items immediately upon arrival. We do not accept any return/exchange requests for online items unless defective. All return/exchange requests must be made within 10 days of order…
Our processing times for orders are Monday through Friday, 9AM through 5PM. Any orders that are received after business hours will not begin to be processed until the following business day. Any orde…
