What to do if my ID failed verification

Updated 1 month ago by White Horse Vapor

Our Age Checker / Identity Verification process is a combo of automation and a manual user as there are many instances that may cause it to fail.

If you believe your identification process failed due to an error, please use this ID Verification Email Link and provide us with the necessary information to complete the process.

In order to complete the ID verification process for this shipment, we require:

  1. A Valid ID (US Driver's License, State ID, or US Passport)
  2. Headshot / Selfie matching the ID

Please make sure to upload quality photos for our records. Blurry shots, photo-copy scans, and bad pictures are not acceptable.


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